Developed by Axelos, Information Technology Infrastructure library (ITIL) is a body of knowledge for the delivery of IT Service Management processes. ITIL is a framework of best practices to assist IT professionals to create value in the form of service to the Customers. ITIL has become the de facto standard for managing, controlling and operating IT services to achieve business effectiveness and efficiency.
– ITIL Foundations
– ITIL Practitioner
– ITIL Intermediate: Lifecycle
– ITIL Service Operation
– ITIL Service Design
– ITIL Service Transition
– ITIL CSI
– ITIL Service Strategy
– ITIL Intermediate : Capability
– ITIL Service Offerings and Agreements
– ITIL Operational Support and Analysis
– ITIL Planning Protection & Optimisation
– ITIL Release, Control and Validation
PRINCE2 is a flexible method that guides Service professionals through the essentials for running a successful project regardless of project type or scale. This framework isolates the management aspects of project work from the specialist contributions, such as design and construction and provides a secure overall framework for the project work.
Aligned to the ITIL framework, ISO certification formally verifies a service provider’s capability to design, transition and deliver services to their customer base. This course seeks to introduce Service professionals to the international standard for IT Service Management.
IT Governance is becoming a key driver across all organisations as companies are putting pressure on in IT departments to deliver service and reduce operational spend. COBIT seeks to outline the framework and supporting toolsets for our delegates to allow organisations to bridge the gap between control requirements, technical issues and overall business drivers and risk.
COBIT 5 Foundation
The SDI is the leading authority on Service Desk and IT Support related issues. The SDI’s mission has been to provide the IT service community with specialist information and research about the techniques, tools and trends of the Service Desk industry. Training courses are scoped for the Service Desk Analysts and Service Desk Managers in order to introduce them to the best practices in this specialist field.